Courier Company
We provide the following delivery arrangement: SF Express

Delivery Services
1. Self-pickup at SF Service Centers, SF Stores, and SF Lockers
2. Direct delivery to industrial/commercial addresses
3. Direct delivery to residential addresses

Delivery Fees
Delivery fees are charged by SF Express; whether the fee is paid upon arrival (COD) or prepaid depends on the order amount and quantity.

Order Tracking
Each shipment sent via SF Express has a tracking code, which can be checked directly on the SF Express website: http://www.sf-express.com/hk/tc/.

Delivery Timeframe
We will dispatch orders 1-2 days after the customer places the order (excluding Saturdays, Sundays, and public holidays).
For urgent arrangements, please contact our customer service via WhatsApp: (852) 5334 1351.

Arrangements for Re-delivery After Return
If a customer fails to pick up the order within the stipulated period and it is returned to ECCB, the customer shall bear the shipping costs for re-delivery.

Notes

1. General orders will be processed within 1-2 working days after payment.

2. All products are non-refundable. If there is any damage or other issues, please contact our customer service hotline via WhatsApp: (852) 5334 1351.

3. Customers must inspect the condition of the goods immediately upon receipt. If there are any issues or damage, please notify our company immediately for follow-up.

4. Our company reserves the right of final interpretation and modification of these delivery terms, with the goal of providing our customers with the best delivery service possible.